Free shipping on $75 and above

Shipping policy

COVID-19: RESTRICTIONS ON SHIPPING
Owing to the current COVID-19 situation, shipping to all countries is still available. However, delivery times may be longer than usual.

Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).

For guidance on Corona-virus, please refer to the World Health Organization website.

For further enquiries, drop us an email at support@meowoofing.com.

 

Are you shipping internationally?
Yes, we are shipping internationally but due to numerous delivery issues we decided to stop shipping our products to the countries listed below:


Argentina, North Korea, Libya, Syria, Iran, Turkey, Pakistan, Yemen, Afghanistan, The Sahel, the Democratic Republic of Congo, Ukraine, Venezuela, Myanmar, Brazil, and Bangladesh.

 

How long will my order take to be delivered?

Usually delivery takes 2-4 weeks but due to the high demands of some of our most popular products in remote areas, please allow 3-6 weeks for the delivery. Please note that delivery time varies on your location, weather condition, your local customs, and postal services.


If your order hasn’t arrived in the estimated delivery times, please feel free to contact our support team at support@meowoofing.com.


(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

 

How is my order processing and how long is the processing time?

Normal processing of orders is 2-5 business days after we received your payment depending on the volume of orders. We serve orders, on a first come, first serve basis. After we received your payment, you will receive an order confirmation.

Once the order has been shipped, you will receive a tracking number or you may log into your account and track your orders. Please give us consideration and time allowance in both processing and shipping your orders especially if the items are on high demand. Rest assured that we are doing our best to serve you in order to give you the satisfaction that you deserve. Please see shipping and delivery details below for other details. For other concerns, please feel free to contact our support team at support@meowoofing.com.

IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information (delivery address).  We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package will be invoiced to the customer.

 

Can you provide me with a tracking number?
Yes, the tracking number is available for most of the countries and will be sent to you through email. It may take up to 14 days during peak season as the shipping company may delay the shipment. Make sure to open your account so you can always keep track on your order status.


I've entered a wrong shipping address! Can I change it?
If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.


Can I cancel my order after it's been placed?
Yes, it is possible to cancel within 12 hours after the order has been placed. However, after 12 hours of placing your order, we cannot cancel it since it has been already processed and/or shipped.

Invalid Reasons:
Buyer no longer wants the items - This is the most common example which Meowoofing does not tolerate. Buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

 

Are there customs, taxes, duties, and/or tariffs?

We are not responsible for customs, taxes, duties, and tariffs. Unfortunately, we have no control over that, it all deals with laws and regulations in your respective country. All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Meowoofing is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

 

IMPORT DUTIES, TAXES or CUSTOMS FEES  

Meowoofing is not responsible for destination country tax and/or duty charge that may incur.  Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering.

We are not responsible for any Duties, Taxes, or Customs fees under any circumstances.

If the order arrives at your country and…

  • The customer refuses to accept the package
  • No attempt is made in the country of destination to deliver the package.

Meowoofing reserves the right to abandon the package(s) and will not be responsible for any refund.

 

What if item not received?

We have an easy refund policy, if and only if we failed to deliver the item within the above mentioned time or after 2 months whichever is applicable based on your location. We will issue you the 80% (deducted the shipping fee) or we can resend a new order. Please see shipping and delivery information above.